Customer comments

Read what our customers say about working with Lynx Purchasing.

Our best ambassadors are our customers

From boutique hotels to gastropubs and cafés to care homes, our buying experts work with a wide range of operators. Read comments from customers across the range of catering businesses we work with.

"PoB Hotels is a carefully curated collection of the most exceptional independent hotels across the UK and Channel Islands. Our partnership with Lynx Purchasing has seen remarkable benefits for our hotels. Their invaluable assistance allows our hotel teams to save precious time, and to discover innovative cost-saving solutions. With a focus on a wide range of procurement needs, their expertise benefits numerous teams throughout the hotel. Their trends report and forecasting encourage the use of seasonal ingredients, as well as highlighting items that are not sustainable."
Kalindi Juneja
CEO, PoB Hotels
“We run six rural and coastal hotels in Suffolk. Lynx Purchasing understands more about procurement than we do, so can make things happen quickly, and get us a better deal than we could ourselves. If we identify a product area where we need support, Lynx will do the analysis, and come back with the best price. There are areas on our menus where we prefer to use local suppliers, such as our butcher, but for other products, by combining our purchasing across fresh, frozen and ambient we get a much better deal. That also reduces the number of vehicles delivering to our hotels, which is important environmentally. Lynx don’t just help in the obvious areas, it’s also telecoms, waste management, and we’ve recently done some work on consumables - it’s both the glamorous and the not so glamorous!”

David Scott
Chief Executive Officer, The Hotel Folk
"We’re a charity, running five cafés across London, staffed by people with learning disabilities. They’re not big sites, and one of our challenges in the past has been placing the smaller minimum orders we need at a decent price, because we’re below the spending level the big suppliers want. We’d also had particular issues with finding a butcher and fresh produce supplier that can meet our requirements. Lynx has resolved all that for us. We’re getting the majority of our products through one major wholesaler, and getting both quality and value for money. Lynx genuinely cares about what we’re doing, and always pull out the stops to help us."
Lynn Parker
Operations Manager, Unity Works
"We couldn't be happier with the fantastic support we get from Lynx Purchasing! Their purchasing services really help us to save time and money on a daily basis. Their dedication and attention to detail are top-notch, always going above and beyond. Thanks to Lynx Purchasing, we're free to focus on delivering high quality services and golf facilities to our members."
Bearwood Lakes
Laurent Guyon​​​​
Executive Chef, Bearwood Lakes
Location caterer Fayre Dos specialises in providing freshly cooked, high-quality meals for film and TV locations, often in unusual settings, as well as at a range of prestigious sporting events. Co-owner Zoe Cook says: “Before we worked with Lynx Purchasing, we had a number of issues with one of our major food suppliers, which basically came down to the fact that as a relatively small business, we felt that we sometimes got lost in the mix. With Lynx, we now have someone in our corner who we can call on when we need to, and we now get much better consistency of supply. Lynx reviews our buying regularly, and so we know we’re getting the best prices on everyday purchases. We also now have access to a specialist butcher, and because we don’t have set menus, we have access to very high-quality produce at good prices, because we have that flexibility to take advantage of availability. Lynx has also negotiated rebates, along with vouchers and incentives, which we hugely appreciate.”
Fayre Do's
Zoe Cook
Co-owner, Fayre Do's
“As a Country Hotel with Spa and Golf Club Headlam Hall have a reputation for service and quality. Local is important to the business but we also need a mix of suppliers. At Headlam hall we have dealing with Lynx purchasing for over 8 years, Purchasing food, all types of equipment, cleaning products and chemicals. I have always found the service and support extremely good along with cost savings and would not hesitate to recommend them."
Headlam Hall Rural Retreat
David Jackson
General Manager, Headlam Hall
Founded by former cricketers Stuart Broad and Harry Gurney, The Cat & Wickets pub company currently operates two pubs, The Tap & Run, Upper Broughton, Nottinghamshire and The Griffin Inn, Swithland, near Loughborough. Managing director Harry Gurney says: “We have a very clear idea of what we want Cat & Wickets pubs to offer, in terms of high-quality food and drink, a great atmosphere and a warm welcome. Given the profile of my business partner, we have always been inundated with supplier approaches and having someone to manage this process for us has been incredibly helpful. We work with Lee Cash, co-founder of Peach Pubs, and he introduced us to Lynx Purchasing, who were able to quickly match our menu style to the right suppliers. Through Lynx, we’re ordering from fresh food specialists including a fishmonger, butcher and greengrocer, as well as general catering suppliers. That ensures we can offer our customers great quality food at good margins in the current climate. Beyond food, Lynx has introduced us to suppliers of specialist products including catering equipment, cleaning products, disposables and cellar gas. We hit the ground running when we started The Cat & Wickets, and Lynx Purchasing has kept right up with us.”
The Cat & Wickets
Harry Gurney
Managing Director, The Cat & Wickets
"We have well-established relationships with local suppliers across the Highlands, and we complement that with products sourced through Lynx Purchasing . This includes food for our 45 staff that live in, as well as other essential purchases such as drinks. The advice and support we get from Lynx is invaluable, for example in educating our chefs to understand that they’re also business people, and have to be aware of the cost of what they’re buying. The seasonal forecasting is also excellent, in terms of not only what to put on the menu, but also what to avoid. Our relationship with Lynx is very personal, they’re always at the end of the phone when I need them."
The Torridon Hotel
Ross Aitchison
Operations Manager, The Torridon, Wester Ross, Scotland

“With 22 Care Homes across our business, both costs and efficient supply chains are of paramount importance.  Lynx Purchasing has negotiated our main food supply agreements for over 10 years and now manage our waste, stationery, and kitchen appliance contracts too. They provide great support across all areas and are an extension of our business, as they know our supply needs inside out.

“They have always remained authentic, and continue to provide excellent support both centrally to our Head Office and directly to our individual homes. Additionally, Lynx is extremely accommodating to any request and will try their utmost to assist with queries or resolving a problem, often taking on additional analysis to ensure we are working towards our set business targets. In short, we would have no hesitation in recommending Lynx Purchasing to any business. They are incredibly friendly and always go above and beyond.”

Tracey Chaplin
Procurement Officer, Holmes Care Group
"The great thing about Lynx Purchasing is their knowledge and understanding of the Care Home sector. Using Lynx’s purchasing power has resulted in tangible benefits to our business."
Elaine Brewin
Purchasing Manager, B&M Care Homes
The Westbridge Hotel is an independent 4 star, 80 room hotel close to the Queen Elizabeth Olympic Park, Westfield shopping centre and O2 Arena, as well as the hugely successful ABBA Arena in Stratford. Alla David, General Manager, says: “We’ve been working with Lynx Purchasing since 2016. With rising costs, it is imperative to have such partnership, especially for an independent business with little buying power. We use them for various aspects of our business including merchant fees, stationary, food, beverages, cleaning, catering supplies and waste. Their focus has always been on identifying savings without compromising on quality. They also supported us with existing contracts where we could achieve better pricing. We appreciate that there’s no hard sell. We get a report on the potential savings, and an introduction to the supplier, and then it’s up to us if we want to proceed. We have a small restaurant, and post-covid we were looking for ways to reduce costs and meet changing customer demand. ABBA Arena opened on our doorstep, and we had to adapt to a new type of a customer to cater for. We have discussed our requirements with Lynx, and they introduced us to a supplier of an authentic Italian pizza with their own stone oven, which has been very successful for us. One other important area where Lynx Purchasing adds value is with continuity of contact. Even if there’s a change of personnel at the supplier level, Lynx team is always there to represent us as they understand our business needs."
The Westbridge
Alla David
General Manager, The Westbridge
"Lynx has been our purchasing partner for many years. Their approach to business partnership is top class and have proactively influenced our buying decisions on many occasions. They are also amazingly responsive, you never have to wait long for a reply which helps us make timely decisions. A company definitely in the "Good guy" category and I would recommend to anyone looking for a purchasing partner in a heartbeat."
The Works
Roger Bolton
Owner, The Works
"After 12 years of working together, Lynx Purchasing really are a part of PFS team. They go to great lengths to help us deliver the very best food we can to our residents, and we have total trust in them."
Maureen Sim
Operations Director, Pilgrim’s Friend Society
"I cannot rate David, and the Lynx Purchasing team highly enough. Always professional, fully understanding of our park requirements and set up, and most importantly, upfront and honest. If that wasn’t enough, they’re excellent at saving our business money by streamlining products, locking in pricing and always looking for the next area to consolidate and bring under one area for monetary and time saving – what’s not to love?"
Lovat Parks
Jo Garratt
Operations Manager, Lovat Holiday Parks
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